Privacy Policy

Effective Date: 02/01/2025
Last Updated: 05/01/2025

1. Introduction

First Key Fund (“we,” “us,” or “our”) is a 501(c)(3) nonprofit organization dedicated to supporting first-time homebuyers, including military service members, veterans, first responders, police officers, firefighters, nurses, and teachers. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained from visitors, donors, applicants, and program participants.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with us online or offline:

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Mailing address

  • Employment and income information

  • Homeownership history

  • Credit or financial profile details (if voluntarily provided for prequalification)

  • Donation and payment information

  • Demographic details you choose to provide

  • Any communications or forms submitted through our website

3. How We Use Your Information

We may use your information to:

  • Evaluate eligibility for housing assistance or loan programs

  • Respond to your inquiries and provide customer support

  • Process donations or sponsorships

  • Communicate with you regarding upcoming events, fundraisers, and program opportunities

  • Send you email or SMS/text message updates (see Section 4)

  • Improve our website, outreach, and program offerings

  • Comply with legal, regulatory, and audit obligations

We do not sell, rent, or trade your personal information.

4. SMS/Text Message Communications (Marketing & Program Updates)

By providing your mobile phone number and checking the consent box on any form on our website, you expressly consent to receive SMS/text messages from First Key Fund at the phone number you provided.

These messages may include:

  • Program updates and new homeownership opportunities

  • Event announcements and invitations (including raffles and silent auctions)

  • Donation and community participation opportunities

  • Motivational, awareness, and nonprofit mission communications

  • Application status updates and support (if applicable)

Message Frequency: 1–2 messages per month
Message & data rates may apply.

You may opt out at any time by replying:
STOP to any text message.
To request help via text, reply: HELP.

Your consent to receive SMS messages is not required as a condition of applying for assistance, receiving services, or making a donation.

We will not share your mobile number with third parties for their own marketing use.

5. How We Share Information

We may share your information only when necessary:

  • With internal staff or approved nonprofit/financial partners assisting in program operations

  • With service providers who support our website, payment processing, communications, or outreach

  • To comply with legal requirements or protect against fraud or misuse

  • With your explicit consent

We do not sell your personal information.

6. Data Security

We use industry-standard physical, technical, and administrative safeguards to protect your information. No system is entirely secure, but we make commercially reasonable efforts to protect your data.

7. Your Rights and Choices

You may request to:

  • Access the personal information we have about you

  • Correct, update, or delete your information

  • Withdraw consent for SMS, email, or any marketing communication at any time

To make a request, contact us at:
info@firstkeyfund.com

8. Children’s Privacy

Our website and programs are not intended for individuals under 18. We do not knowingly collect children’s data.

9. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted with a revised “Updated” date.

11. Contact Us

For questions or privacy requests, contact us at:

First Key Fund
Email: info@firstkeyfund.com
Website: https://www.firstkeyfunding.com

SMS Terms & Conditions

By opting in to text message communications from First Key Fund (“we”, “us”, “our”), you agree to receive recurring SMS/text messages from us at the mobile number you provided. Message frequency is 1–2 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to Opt-Out:
You may opt out of SMS communications at any time by replying STOP to any message. This will unsubscribe you from all non-transactional text messaging from First Key Fund. You may also request removal by contacting us at info@firstkeyfund.com.

Help:
For assistance, reply HELP or email info@firstkeyfund.com.

Consent Not Required:
Your consent to receive SMS messages is not a condition of applying for assistance, receiving services, donating, or participating in any program.

Supported Carriers:
Supported carriers may vary and are subject to change. Delivery of messages may not be available in all areas or at all times.

Privacy:
Your mobile number will not be sold or shared for third-party marketing purposes. For more information on how we handle personal data, please review our Privacy Policy at:
https://www.firstkeyfunding.com/privacy-policy